Privacy Policy for MetroTaxi

Effective Date: 14-12-2024

Welcome to MetroTaxi! Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our taxi and parcel booking app, MetroTaxi.

1. Information We Collect

When you use MetroTaxi, we may collect the following types of information:

a. Personal Information

• Name, email address, phone number, and profile photo.
• Payment details (e.g., card details, UPI, or wallet information).

b. Location Information

• Your current location (to book rides and manage deliveries).
• Drop-off and pick-up addresses.

c. Device Information

• IP address, device type, operating system, and app version.

d. Usage Information

• Details about your interactions with the app (e.g., bookings, routes, feedback).

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our services (ride and delivery bookings).
• To communicate with you about your bookings, payments, and updates.
• To personalize your experience and suggest relevant services.
• To process payments securely.
• To enhance app security and prevent fraud.
• To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We may share your information with:

• Drivers and Delivery Partners: To facilitate your rides and parcel deliveries.
• Service Providers: For payment processing, customer support, and technical support.
• Legal Authorities: If required by law or to protect our rights.
• Business Partners: In the event of a merger, acquisition, or business restructuring.

We never sell or rent your personal data to third parties.

4. Data Security

We implement robust security measures to protect your data, including:

• Encryption of sensitive information during transmission.
• Regular security audits and monitoring.
• Limited access to your data by authorized personnel only.

However, no system is completely secure, and we cannot guarantee absolute protection.

5. Your Rights

You have the right to:

• Access and update your personal information.
• Request deletion of your account and associated data.
• Opt out of marketing communications.
• Withdraw consent for location tracking (may affect app functionality).

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember your preferences.
• Analyze app performance and improve services.

You can manage cookies through your device settings.

7. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external platforms.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be communicated via the app or email. Continued use of the app indicates your acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

MetroTaxi

Email: [email protected]

This Privacy Policy is designed to protect your privacy and ensure transparency. Thank you for trusting MetroTaxi!